Our Pledge of Performance to You

At BDI, we are dedicated to you and committed to treating you as a person, not a policy. With access to a variety of top insurance providers, we offer our clients competitive pricing, a variety of choice products and unparalleled advocacy.

Delivering quality insurance policies that include comprehensive value and superior customer care means that we make the following commitments to our clients:

• Guide you through the claims process to a prompt and fair resolution of your claim.

• Help solve problems related to your coverage or account.

• Explain the coverages and options available to you through our agency, at your request.

• Return your phone calls and emails promptly and respond to your requests in a timely manner.

• Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, internet account access, email and call center services.

• Use our experience and multiple company relationships to customize your coverage as needed.

• Commit our staff to continuing education so they may be more knowledgeable in serving you.

• Treat you with respect and courtesy.

• Conduct our business in an ethical manner.

We value the opportunity to learn how we can work for you. Call one of our experienced agents today at (830) 303-8300 and let us demonstrate our dedication to delivering quality insurance policies that include comprehensive value and superior customer care.